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Shipping Times
UNITED KINGDOM
We advise 5-9 days for delivery (including processing time), but most orders arrive in 8 days.
UK packages are delivered via Royal Mail. `
Royal Mail Signed Delivery (5-8 Days)
Stock that is available in our UK warehouse will arrive in 1-3 days.
IRELAND
We advise 7-12 days for delivery, but most orders arrive in 9 days.
DEUTSCHLAND
We advise 7-12 days for delivery, but most orders arrive in 9 days.
AUSTRALIA
We advise 7-12 days for delivery, but most orders arrive in 9 days.
US & CANADA
Delivery times are subject to stock available in our US Warehouse.
Local Delivery:
- 4-6 days
For products unavailable in our US warehouse, we advise:
- 10-12 days to USA
- 10-14 days to Canada.
You can track your order via UPS using the tracking number provided in your tracking info.
Our US warehouse is based in California - so delivery speed will vary, depending on your location.
We aim to dispatch all orders within 24 hours, but subject to demand, this may take up to 48 hours.
REST OF WORLD
We advise 7-12 days for delivery, but most orders arrive in 9 days.
CAN I CANCEL MY ORDER?
Yes, we accept cancellations that are initiated within 6 hours of ordering.
But if orders have already been fulfilled at any point, we are unable to process a cancellation.
Just email info@conzuri.com to let us know.
As we aim to fulfil orders as quickly as possible, it is important that you let us within this 6 hour time-frame.
We can not reverse fulfilment once our shipping team have dealt with your order, so if you fail to email our support team, we might not be able to cancel it for you.
HOW CAN I CHANGE MY ORDER?
Need to change your Shoe Size? Or adjust the boost option you ordered?
Just email info@conzuri.com as soon as possible, before your order gets fulfilled.
We can not reverse fulfilment once our shipping team have dealt with your order, so if you fail to email our support team in-time, we may not be able to change it for you.
EXCHANGES & RE-DELIVERY
If your package was returned due to an "incomplete address" - you will be charged a re-delivery fee to re-route the package back to your correct location.
If you want to exchange the item you have received, you will have to return the product to our US or UK warehouse (whichever is closer to you).
Depending on the cirucmstance, you may not have to pay for the product again, but you will be responsible for your own return costs and are subject to a re-delivery fee.
(Cost Per ONE Item)
£15 RE-DELIVERY FEE for shoes to UK
₹ 2,074.99 INR RE-DELIVERY FEE for shoes to Rest of World
₹ 414.99 INR RE-DELIVERY FEE for insoles to US
£5 RE-DELIVERY FEE for insoles to UK
₹ 829.99 INR RE-DELIVERY FEE for insoles to Rest of World
I WAS OVER-CHARGED?
We never over-charge customers, as our prices are fixed.
But sometimes you might be seeing our GBP currency on our UK store when you are buying from another country with a different currency (e.g. USA / $USD)...
When you see your bank statement, it might look like you have been "over-charged", but it is just the GBP equivalent of your local currency.
This is nothing to worry about.
I HAVEN'T RECEIVED ANY CONFIRMATION EMAILS?
You should recieve a confirmation email immediately after purchase.
Give it five minutes to be safe...and check your junk folder too.
It could be that you have entered your email incorrectly, so just get in touch to double-check and we can change your details accordingly.
I HAVEN'T RECEIVED MY TRACKING INFO?
You should recieve your tracking information as soon as your order has been fulfilled...
Orders to USA/CA are fulfilled within 24-48 hours (Monday-Friday)
Orders to the rest of the world are fulfilled within 24-48 hours (Monday-Saturday).
If you have recieved previous emails from us, then your email isn't the problem - so get in touch with info@conzuri.com for further assistance.
If you haven't received any emails from us, you should also get in touch with info@conzuri.com to double-check that your details are correct.
MY TRACKING INFO HASN'T UPDATED?
Out tracking platform may take some time to reflect updates on your order, so we advise leaving at least 3 days before seeing fulilment progress.
There may sometimes be delays beyond our control, but if your order has been shipped - it will get to you.
If you have any concerns however, you can always contact info@conzuri.com and we will be happy to help.
THE DISCOUNT CODE WON'T WORK?
Get in touch with info@conzuri.com to let us know the code you are trying to use and we will do our best to assist!
Some promotional codes have set expiry dates, depending on the promotion received. Be sure to check your email/SMS for any "limited time" information.
MY CARD ISN'T WORKING?
We accept most credit and debit cards, so there shouldn't be a problem on our end.
Of course, we would advise double-checking your balance and details before reaching out to info@conzuri.com.
But you can also check out with PayPal too (this has been a quick resolve for customers who experienced initial card issues).
IT SAYS YOU DON'T DELIVER TO MY COUNTRY?
We ship to 98% of countries across the world...
But there are a small selection of locations that we do not ship to because the delivery time-frame is too long (customer experience is important to us).
Feel free to contact info@conzuri.com if you have any concerns, or want to know if we ship to your country.
CONTACT US
EMAIL: info@conzuri.com
INSTAGRAM: @conzuri